WE ARE LOOKING FOR TRAVEL AGENTS/TOUR OPERATORS FOR THE SOUTHERN AFRICAN MARKET

This article is the fifth in our Amariah Hotel Services series. In the four previous articles, we gave explanation regarding different services provided by the Hotel. The services included accommodation, restaurant, other various expenses and services provided by our partners. We recommend reading the previous four articles as shown below before reading the new article:

First Article: The Accommodation service article

Second Article: The Sembeti Restaurant services article
Third Article: Other Services article
Fourth Article: Services provided by business partners

If you are a travel agent or tour operator serving business travelers and tourists arriving from Southern African countries including South Africa, Namibia, Mauritius, Zimbabwe etc than there is a need to explore a possibility of doing business with the Amariah Hotel and Apartments Ltd. Before we discuss modalities of doing business, it is imperative that we give you a brief explanation with regard to our vision, mission, our target customers and services provision

1.    OUR VISION

As a boutique hotel, the Amariah will continue to have its own characteristics which will distinguish it differently from the competition. The emphasis will be to provide exceptional excellent services to target customers

Therefore the Mission statement of the Hotel reads as follows:

To be the leading boutique hotel service provider in Tanzania

2.    OUR MISSION

To be able to realize the hotel vision, the management must focus on identifying target markets and strive all the time to provide services that meet needs of target customers

Bearing the foregoing in mind, the mission statement of the Hotel reads as follows:
To provide excellent boutique hotel service that meets needs of target customers

3.    AMARIAH HOTEL TARGET MARKET SEGMENT

The management of Amariah Hotel & Apartments Ltd has identified the following Market Segments

3.1Tourists from Europe and Africa

This market segment comprises tourists from European countries including Germany, Italy, Poland and France and Scandinavian countries

With regard to Africa, the hotel will focus on tourists coming from East Africa and South African countries

3.2 Business Travelers

This market segment comprises visitors who come to Tanzania to attend conferences, exhibitions, UN agencies meetings and other International organizations gatherings

The segment also includes business executives who visit Dar es Salaam to make follow up of clearing and forwarding activities at the port. Traders who come to Dar es Salaam on procurement missions also are targeted by the hotel

4.    TARGET CUSTOMER’S PROFILE

The Hotel’s target customer’s profile is as follows:

4.1 The age, gender, occupation and Socio-economic of the Amariah Hotel’s customers are as follows:

·         Gender:                                       Both Males and Female

·         Age:                                             30-60 years old

·         Occupation:                               Professionals, Business persons, Senior Citizens                                             

·         Social –Economic group:         Middle Income

4.2 The specific needs and wants of the group

·         Magnificent rooms with amenities befitting their status

·         Delicious foods and variety of beverages

·         First class transport service within city centre as well as to the airport

4.3 Customer’s choice of Amariah Hotel and Apartments services

·         Accommodation services

·         Restaurant services

·         Transport service

5.    WE ARE LOOKING FOR TRAVEL AGENTS AND TOUR OPERETORS

Does this sound like you?

·         You are either a travel agent or tour operator offering services to business travelers or tourists coming from European countries

·         Your customers’ profile is more or less similar to our customers’ profile

·         You want to grow your business and so you need a sort of hotel that its business is also growing

·         You are looking for a hotel that can provide services that satisfy your customer’s needs

If that’s you, then the Amariah hotel services that have been explained in our previous articles might be a fit. 

What do the Hotel services include?  

The services are as follows:  

·         Accommodation

·         Restaurant

·         Other variety of services

·         Services provided by business partners

Accommodation

The City Centre Amariah Hotel and the Mikocheni branch have a total of 30 fully air conditioned, en-suite beautifully decorated rooms, equipped with all the comforts guests need during their stay. They can choose between Mini Suite, Executive, Double, Single, Twin and Triple rooms, all of which cater to the requirements of the modern traveler.

The Hotel is uniquely designed to provide a luxurious and relaxing environment with specially selected fabrics and finishes, offering guests a unique atmosphere to unwind and reconnect. This exclusive design style truly distinguishes our property and sets us apart for offering a more custom experience during guests stay.

Our spacious and stylishly presented rooms provide a spacious environment to work and relax with various in-room amenities which include tea and coffee making facilities, mini-bar, LCD Flat screen TV with Satellite channels, safe box, complimentary Wi-Fi high-speed internet access , wakeup call on request and  24 hour room service which will add to guest’s comfort.

Service Provision Result: Visitors will always think of the Amariah Hotel accommodation service comfort when they come to Dar es Salaam.

Restaurant Services

Located on the First floor with access from main hotel entrance, Sembeti restaurant is the new trendsetter for modern contemporary International and Local cuisines in Dar es Salaam. The restaurant defines the conceptualization of fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

The Sembeti restaurant is a relaxing place to enjoy your meal and drinks. For the people who are looking for the light snacks, that is the place to be. An inclusive continental breakfast is provided to guests.

The restaurant has been designed to provide unobtrusive intimacy for those wishing privacy and the flexibility to accommodate family and larger groups of which guests may choose from the array of international and local fine cuisines. All reflect dining excellence, with only the best local and imported ingredients, including fish caught locally the same day.

Our Sembeti Restaurant in city center is better known for its diverse breakfast and Dinner menu complimented with its relaxed environment. A la carte service in the rooms available 18 hours a day and the Restaurant is perfect for 'breakfast-on-the-go' or a business meeting or a more relaxed weekend leisurely breakfast. 

The restaurant is the ideal meeting place for guests to enjoy their meals in a cozy and relaxed atmosphere. Our menu is designed to cater to all types of travellers and encompasses a wide variety of local and international cuisines, specializing in: - Continental and International Cuisine - Traditional Tanzanian dishes - North and South Indian Cuisine - Exotic Chinese Cuisine - Italian dishes Be it breakfast, lunch, dinner or just a snack, with this extensive variety, you will be spoilt for choice!

You can dine and drink with locals and business/leisure guests and choose from the à la carte menu of international favorites and light tasty dishes.

A business meeting in our restaurant will be a part of your success. The services provided by our staff are high-graded and you're welcome to discover the tradition at our Sembeti Restaurant

Service Provision Result: Customers always think of Sembeti Restaurant service

Other Hotel Services

·         Room Service

Enjoy 18 hour room service available at your request …..Choose from inviting breakfast menus, elaborate lunch and dinner treats or tasty snacks and a wide variety of beverages. 18 hour dining for guests wishing to relax and enjoy their meal in the privacy of their room or suite…. Every room is equipped with a special 18 hour in-room dining menu within the Room Information Pack, allowing you to order your meal at your convenience!

·         Outside Catering Services

 We provide top quality catering services at affordable prices and incredible food that will have your guests talking. Our food is our business. Each client is uniquely important to us. We work closely with our customers to ensure every detail is correct. Our aim is to deliver customer satisfaction through high quality food, and top class service, at competitive and affordable prices.

·         Free High-Speed Wi-Fi

To ensure you get effortless Connectivity, Free high-speed wireless internet access is available free of charge for all guests who would wish to surf the net with their laptops, smart phones or tablet at an amazing speed anywhere on the entire property including their rooms and any public place, making sure our esteemed guests work and stay in touch with family and friends.

·         Guest Feedback On Satisfaction

Our goal at Amariah Hotel is 100% guest satisfaction, which we guarantee. If you aren't satisfied with something, please let us know during your stay and we'll make it right and try to improve as soon as possible. We have placed Guest Feedback cards on every room so that you can easily get in touch with us.

·         Transportation 

 We offer a variety of transport services designed to make your stay in Dar Es Salaam one to remember. Stay active and be sure to talk to our friendly staff about arranging for transportation, booking a safari adventure, 18 hour taxi service, Ferry and Airport pick-up and Drop Offs. The hotel concierge will be more than happy to arrange your transfer which you may require - for to and from the airport routes, shopping, meeting, dining or nightlife. In case you need this service please specify when you are making a reservation and we will contact you for further arrangements. 

·         Laundry Services

Amariah Hotel offers laundry services upon request by the client at the most affordable price. Laundry items are picked before 10:00am every morning and returned before the same day, Dry cleaning items however take 24hrs to be returned. All shirts, blouses, socks, underwear, pants and other pieces of clothing handed in before 20:00 will be returned fresh and clean that same evening.

·         Meeting Space

 We understand how important it is to have a quiet place to meet with colleagues and discuss work related matters. That’s why at Sembeti Restaurant our guests can use the place as a Meeting Room, with stylish board partitions, in a separate part to ensure complete privacy. Meeting room package is based on a minimum of 30 guests. The package includes Access to stylish and secluded meeting rooms from 10am – 6pm, Use of in-room large screen smart LED TV or data projector with screen, Flip chart, pens and stationery, Unlimited tea, coffee and bottled water, Working buffet lunch, Complimentary wireless internet . Please contact us for further details about scheduling a meeting space at out Hotel. 

Service Provision Result: Visitors will always think of the Amariah Hotel variety of services when they come to Dar es Salaam.

6.    CONTACT US

If you need more information regarding modalities of doing business with the Amariah hotel, I’d love to talk with you to see if our services are a fit.  

For consultation and information about Amariah hotels and apartments, please call me on my phone number +255 682 797 334 or contact me at eduardoamri@amariah.co.tz