WE ARE LOOKING FOR TRAVEL AGENTS/TOUR OPERATORS FOR THE EUROPEAN MARKET

This article is the fifth in our Amariah Hotel Services series. In the four previous articles, we gave explanation regarding different services provided by the Hotel. The services included accommodation, restaurant, other various expenses and services provided by our partners. We recommend reading the previous four articles as shown below before reading the new article:

First Article: The Accommodation service article

Second Article: The Sembeti Restaurant services article
Third Article: Other Services article
Fourth Article: Services provided by business partners

If you are a travel agent or tour operator serving business travelers and tourists arriving from Europe than there is a need to explore a possibility of doing business with the Amariah Hotels and Apartments Ltd. Before we discuss modalities of doing business, it is imperative that we give you a brief explanation with regard to our vision, mission, our target customers and services provision

1.    OUR VISION

As a boutique hotel, the Amariah will continue to have its own characteristics which will distinguish it differently from the competition. The emphasis will be to provide exceptional excellent services to target customers

Therefore the Mission statement of the Hotel reads as follows:

To be the leading boutique hotel service provider in Tanzania

2.    OUR MISSION

To be able to realize the hotel’s vision, the management must focus on identifying target markets and strive all the time to provide services that meet needs of target customers

Bearing the foregoing in mind, the mission statement of the Hotel reads as follows:
To provide excellent boutique hotel service that meets the needs of target customers

3. AMARIAH HOTEL'S TARGET MARKET SEGMENT

The management of Amariah Hotels & Apartments Ltd has identified the following Market Segments

3.1 Tourists from Europe and Africa

This market segment comprises tourists from European countries including Germany, Italy, Poland and France and Scandinavian countries.

With regard to Africa, the hotel will focus on tourists coming from East Africa and South African countries.

3.2 Business Travelers

This market segment comprises visitors who come to Tanzania to attend conferences, exhibitions, UN agencies meetings and other International organizations gatherings

The segment also includes business executives who visit Dar es Salaam to make follow up of clearing and forwarding activities at the port. Traders who come to Dar es Salaam on procurement missions also are targeted by the hotel

4.    TARGET CUSTOMER’S PROFILE

The Hotel’s target customer’s profile is as follows:

4.1 The age, gender, occupation and Socio-economic of the Amariah Hotel’s customers are as follows:

·         Gender:                                       Both Males and Female

·         Age:                                             30-60 years old

·         Occupation:                               Professionals, Business persons, Senior Citizens                                             

·         Social –Economic group:         Middle Income

4.2 The specific needs and wants of the group

·         Magnificent rooms with amenities befitting their status

·         Delicious foods and variety of beverages

·         First class transport service within city centre as well as to the airport

4.3 Customer’s choice of Amariah Hotels and Apartments services

·         Accommodation services

·         Restaurant services

·         Transport service

5.    WE ARE LOOKING FOR TRAVEL AGENTS AND TOUR OPERETORS

Does this sound like you?

·         You are either a travel agent or tour operator offering services to business travelers or tourists coming from European countries

·         Your customers’ profile is more or less similar to our customers’ profile

·         You want to grow your business and so you need a sort of hotel that its business is also growing

·         You are looking for a hotel that can provide services that satisfy your customer’s needs

If that’s you, then the Amariah hotel’s services that have been explained in our previous articles might be a fit. 

What do the Hotel services include?  

The services are as follows:  

·         Accommodation

·         Restaurant

·         Other variety of services

·         Services provided by business partners

Accommodation

The City Centre Amariah Hotel and the Mikocheni branch have a total of 30 fully air conditioned, en-suite beautifully decorated rooms, equipped with all the comforts guests need during their stay. They can choose between Mini Suite, Executive, Double, and Single, all of which cater to the requirements of the modern traveler.

The Hotel is uniquely designed to provide a luxurious and relaxing environment with specially selected fabrics and finishes, offering guests a unique atmosphere to unwind and reconnect. This exclusive design style truly distinguishes our property and sets us apart for offering a more custom experience during guests stay.

Our spacious and stylishly presented rooms provide a spacious environment to work and relax with various in-room amenities which include tea and coffee making facilities, mini-bar, LCD Flat screen TV with Satellite channels, safe box, complimentary Wi-Fi high-speed internet access , wakeup call on request and  24 hour room service which will add to guest’s comfort.

Service Provision Result: Visitors will always remember the comfort they received through Amariah Hotel’s accommodation services when they come to Dar es Salaam.

Restaurant Services

Located on the First floor with access from main hotel entrance, Sembeti restaurant is the new trendsetter for modern contemporary International and Local cuisines in Dar es Salaam. The restaurant defines the conceptualization of fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

The Sembeti restaurant is a relaxing place to enjoy your meal and drinks. For the people who are looking for the light snacks, that is the place to be. An inclusive continental breakfast is provided to guests.

The restaurant has been designed to provide unobtrusive intimacy for those wishing privacy and the flexibility to accommodate family and larger groups of which guests may choose from the array of international and local fine cuisines. All reflect dining excellence, with only the best local and imported ingredients, including fish caught locally the same day.

Our Sembeti Restaurant in city center is better known for its diverse breakfast and Dinner menu complimented with its relaxed environment. A la carte service in the rooms available 24 hours a day and the Restaurant is perfect for 'breakfast-on-the-go' or a business meeting or a more relaxed weekend leisurely breakfast. 

The restaurant is the ideal meeting place for guests to enjoy their meals in a cozy and relaxed atmosphere. Our menu is designed to cater to all types of travellers and encompasses a wide variety of local and international cuisines, specializing in: - Continental and International Cuisine - Traditional Tanzanian dishes - North and South Indian Cuisine - Exotic Chinese Cuisine - Italian dishes Be it breakfast, lunch, dinner or just a snack, with this extensive variety, you will be spoilt for choice!

You can dine and drink with locals and business/leisure guests and choose from the à la carte menu of international favorites and light tasty dishes.

A business meeting in our restaurant will be a part of your success. The services provided by our staff are high-graded and you're welcome to discover the tradition at our Sembeti Restaurant

Service Provision Result: Customers will always remember the meals and service they received at our Sembeti Restaurant

Other Hotel Services

·         Room Service

Enjoy 24 hour room service available at your request choose from inviting breakfast menus, elaborate lunch and dinner treats or tasty snacks and a wide variety of beverages. 24 hour dining for guests wishing to relax and enjoy their meal in the privacy of their room or suite every room is equipped with a special 24 hour in-room dining menu within the Room Information Pack, allowing you to order your meal at your convenience!

·         Outside Catering Services

 We provide top quality catering services at affordable prices and incredible food that will have your guests talking. Our food is our business. Each client is uniquely important to us. We work closely with our customers to ensure every detail is correct. Our aim is to deliver customer satisfaction through high quality food, and top class service, at competitive and affordable prices.

·          Free High-Speed Wi-Fi

To ensure you get effortless Connectivity, Free high-speed wireless internet access is available free of charge for all guests who would wish to surf the net with their laptops, smart phones or tablet at an amazing speed anywhere on the entire property including their rooms and any public place, making sure our esteemed guests work and stay in touch with family and friends.

·         Guest Feedback On Satisfaction

Our goal at Amariah Hotels is 100% guest satisfaction, which we guarantee. If you aren't satisfied with something, please let us know during your stay and we'll make it right and try to improve as soon as possible. We have placed Guest Feedback cards on every room so that you can easily get in touch with us.

·         Transportation 

 We offer a variety of transport services designed to make your stay in Dar Es Salaam one to remember. Stay active and be sure to talk to our friendly staff about arranging for transportation, booking a safari adventure, 24 hour taxi service, Ferry and Airport pick-up and Drop Offs. The hotel concierge will be more than happy to arrange your transfer which you may require - for to and from the airport routes, shopping, meeting, dining or nightlife. In case you need this service please specify when you are making a reservation and we will contact you for further arrangements. 

·         Laundry Services

Amariah Hotel offers laundry services upon request by the client at the most affordable price. Laundry items are picked before 10:00am every morning and returned before the same day, Dry cleaning items however take 24hrs to be returned. All shirts, blouses, socks, underwear, pants and other pieces of clothing handed in before 20:00 will be returned fresh and clean that same evening.

·         Meeting Space

 We understand how important it is to have a quiet place to meet with colleagues and discuss work related matters. That’s why at Sembeti Restaurant our guests can use the place as a Meeting Room, with stylish board partitions, in a separate part to ensure complete privacy. Meeting room package is based on a minimum of 30 guests. The package includes Access to stylish and secluded meeting rooms from 10am – 6pm, Use of in-room large screen smart LED TV or data projector with screen, Flip chart, pens and stationery, Unlimited tea, coffee and bottled water, Working buffet lunch, Complimentary wireless internet . Please contact us for further details about scheduling a meeting space at out Hotel. 

Service Provision Result: Visitors will always think of Amariah Hotel’s variety of services when they come to Dar es Salaam.

1.    CONTACT US

If you need more information regarding modalities of doing business with Amariah hotels, I’d love to talk with you to see if our services what you’re looking for.  

For consultation and information about Amariah Hotels, please call me on my landline number +255 22 212 97 54 or mobile number +255 682 797 334 and you can contact me by email at eduardoamri@amariah.co.tz

Exclusive Services To Entertain You At Every Moment

This article is the fourth in our Amariah Hotel Services series. In the third article, we gave an explanation regarding different services provided by the Hotel. To ensure a comfortable stay, Amariah Hotel offers guests a host of facilities, services and amenities and everything they need for a relaxing stay. Some services or amenities may not be available on the hotel premises but they can be available to our guests upon request and may incur additional costs for the guest's own account. We recommend reading the previous three articles before reading the article below:

First Article: The Accommodation services article

Second Article: The Sembeti Restaurant services article
Third Article: Other Services article

To satisfy needs of its customers, the Amariah Hotels has entered into agreements with partners to provide services to guests on behalf of the Hotel. The services are provided by our business partner, AJM Dar Tours which is based in Dar es Salaam.

1. CITY TOURS

You can enjoy a guided bus tour with explanation of the city’s major attractions. The tour begins at the Serena Hotel and passes through Holiday Inn, Hyatt Kilimanjaro Hotel and stops at the National Museum. At the National Museum there will be a short break of 30 minutes to enable guests visit different parts of the Museum. Thereafter, the tour continues to the Fish Market, Magogoni Ferry, Nyerere Bridge, National Stadium, and Amariah Hotel, Mikocheni. At the Amariah Hotel guests will spend 30 minutes having their meals before continuing with the tour through Msasani, Slipway, Sea Cliff, Coco-Beach and back to Serena Hotel. 

Unlike other traditional tours, our specialty bus tour does not include narration, but a tour guide is on board to answer questions about the City’s history

1.1 Bus Ride Highlights

·         Tour duration 3 hours

·         Hop-on bus location: Serena Hotel, Holiday Inn and Hyatt Kilimanjaro Hotel

Itinerary- National Museum, Fish Market, Magogoni Ferry, Nyerere Bridge, National Stadium, Victoria Garden, Village museum, slipway, sea cliff, coco-beach and back to Serena Hotel 

·         Food/tea and snacks

·         Music and video shows

·         Drinks

Tours are offered on Saturdays and Sundays as follows:

1.2 Tour Time: 1000-1400 hours

• All seating is general
• Tickets are non-refundable
• Ticket sales close on Friday 1400 hours
• Schedule subject to change.
• All tours subject to availability.

2. BAGAMOYO TOUR

Located about 60 kilometers from Dar es Salaam, Bagamoyo is a historical town that you cannot afford not to visit it

Bagamoyo is a historic seaport town in eastern Tanzania. It is situated close to the Zanzibar Island. It is the oldest town in Tanzania acting as a trading port along the East African coast.

Bagamoyo first gained commercial prominence and its multi-cultural nature during the late 18th- and early 19th centuries. The Omani Arabs and Indian merchants established Bagamoyo as a trade center on Africa's east coast. The Germans subsequently made their presence felt, establishing it as their commercial center and the administrative capitol of German East Africa. 

In addition to the Arab and German trading center for ivory, ebony, copra and other natural resources, Bagamoyo served as the mainland terminus for the lucrative and brutal slave trade. At its peak, an estimated 50,000 slaves per year were taken from the African interior to Bagamoyo for transhipment to the slave markets and spice and clove plantations of Zanzibar. 

Numerous sites and buildings dating back to these periods remain remnants of a troubled, yet rich, past, a history peopled by Africans, Arabs, Indians and Europeans. 

Buildings in Bagamoyo’s Old Town with beautiful, hand carved wooden door frames of Arabian and Indian design-- such as that of the Old Bagamoyo Tea House-- offer glimpses of the town’s former splendour...and the relative luxury the traders’ were able to afford. 

Remains of Bagamoyo’s past also include the Old Fort, the first stone structure built in the region. The fort was built by the Baluchi Indian A.S. Marhabi and was originally fortified by the Omani Arab Sultan Bargash. The Germans subsequently took control of it, using it to defend the East African coast during their tenure as 19^th-century colonial rulers of German East Africa. 

Other historical sites of interest are the German Boma, which was built in 1897 as the German colony's central administrative office and the residence of the German Colonial Administrator. The Catholic Mission of Bagamoyo is a repository of documentary, as well as other types, of information regarding the town’s history.

Bagamoyo played various historical roles in Tanzania.  Apart from being a slave and ivory port, it was also a German headquarter in 1891. Explorers such as Burton, Speke, Grant, Livingston and Stanley all passed in this town.  The name Bagamoyo comes from Swahili words "bwaga moyo" (throw down your heart), a despair expressed by people who were captured as slaves of knowing that they face a long uncertain future

Given below are some attractive features of the Bagamoyo Tour:

2.1 Bagamoyo Museum 

It is a small museum, which displays Bagamoyo history in relation to its contact with foreigners. It has old photographs, documents and relics from slave trade. On the same compound there is a small chapel know as Anglican church of Holly Cross. The church is famous for being a place where the remains of David Livingstone were laid before taken to Zanzibar en route to Westminster abbey for burial.

2.2 Bomani: 

The German Colonial administration headquarters, as a memorial site for the first German East African Capital.  

2.3 The Bagamoyo Church:

It was built in 1868 and considered to be the first church in East Coast of Africa. A cemetery, where the early missionaries were buried and a small shrine which was built by freed slaves in 1876 are all seen. "We are told that between 1934 and 1991, 35 Dutch priests worked here” The last of this long line of priests from the Netherlands was Father Frits Versteijnen who stayed in Bagamoyo for 30 years and started the first museum in the old Fathers’ House in March 1968.

The second Fathers’ House in Bagamoyo, constructed close to the Mother of all Churches in East Africa, has also fallen victim to the corrosive effects of the coast region’s relentlessly humid climate. Its ground floor was built in 1873, the first floor in 1877 and the second floor in 1903.

2. 4 Chuo cha Sanaa. (College of Arts):

Chuo cha Sanaa is the only major arts college in Tanzania, teaching various fields: dancing, music, drama and painting. It is situated along the Kaole road, close to Kaole ruins.

2.5 Kaole Ruins

This is the major attraction that Bagamoyo town has to offer. The ruins are located about 5km from the center, the ruins have two mosques and several tombs, one mosque is the remnant of the oldest mosque in East Africa, dating between third and fourth centuries. The ruins are believed to be established around 13th century, indicating early contact that Bagamoyo had with Islamic world. The tombs were built from coral stones.

2.6 Bagamoyo Beaches: 

The town has one of the most wonderful white sands beaches in Tanzania.  You will find fish hawkers and people constructing dhows along the beach.

2.7 Snacks and Drinks

On board the bus, passengers will be given various types of snacks and beverages made in Tanzania to get the taste of the local food stuffs

2. 8 Lunch

As part of the Bagamoyo Tour, the bus will stop at a selected famous restaurant to allow passengers enjoy their lunch meals. Passengers will not pay for the food because it is covered by the tour package price

2. 9 Affordable Price

Our prices are quite reasonable when compared with that of our competitors. The Dar es Salaam City tour costs on USD 40 per passenger for Non-Residents and Tshs 65,000 for residents. The price covers the bus ride, snacks and drinks, lunch and video shows all

3. SELOUS GAME RESERVE TOUR

Selous Game Reserve, located about 240 km from Dar es Salaam is Africa’s largest game reserve and one of the favorite game viewing areas in Africa. Covering a total area of about 54,000 square kilometers, is amongst the largest protect areas in Africa located in the South of Tanzania

It was designated a UNESCO World Heritage Site in 1982 due to the diversity of its wildlife and undisturbed nature.

The reserve is home to typical Savannah animals such as elephants, hippopotamus, the rare African Wild Dog and crocodiles, which are found in larger numbers compared to any other African park

Guests will stay at the famous Seleous Kinga Lodge; our eight- safari lodge cottage and two luxury permanent tent that are beautifully designed and furnished in a romantic contemporary African style, equipped with en-suite facilities, private bathroom, a lounge and a spacious bedroom area which is either double or twin bedded 

4. DAR ES SALAAM ZOO TOUR

Dar Es Salaam Zoo is a zoological park in Dar es Salaam, Tanzania. The zoo is located in the Kigamboni-district in the eastern part of the city, 37 kilometers from Downtown Dar es Salaam.  

The Zoo is best known for having many animals endemic to Tanzania, including but not limited to giraffes, zebras, crocodiles, antelopes, tortoises, gazelles, monkeys, hyenas, lions, leopards, snakes, and several species of birds. There is also a kids’ zone with slides, swings and jungle-gyms.

The Dar Es Salaam Zoo is designed to provide a unique opportunity for the general public especially those living in and around Dar es salaam city and neighboring towns, to get away from the boredom of everyday life activities in their congested areas to come and relax peacefully and spend their leisure time in a fresh and natural environment though for a moment.

It is a place to visit with your children so as to accord them with rich outdoor facilities which are essential for their holistic development as well as for building a firm and conductive experience for their later education and life.

Dar es salaam ZOO also provides an excellent opportunity for professionals who wish to study natural science through interacting directly with animals and plants both wild and domestic which are found in the ZOO.

It is an ideal place for tourists young and old, regional and international because of its unique features and abundance of Multi- interest facilities

Given below are some attractive features of the Dar Zoo Tour:

4.1 Snacks and Drinks

On board the bus, passengers will be given various types of snacks and beverages made in Tanzania to get the taste of the local food stuffs

4.2 Lunch

As part of the Tour, the bus will stop at a selected famous restaurant to allow passengers enjoy their lunch meals. Passengers will not pay for the food because it is covered by the tour package price

4.3 Affordable Price

Our prices are quite reasonable when compared with that of our competitors. The Dar es Salaam City tour costs on USD 40 per passenger for Non-Residents and Tshs 65,000 for residents. The price covers the bus ride, snacks and drinks, lunch and video shows all