This
article is the fifth in our Amariah Hotel Services series. In the four previous
articles, we gave explanation regarding different services provided by the
Hotel. The services included accommodation, restaurant, other various expenses
and services provided by our partners. We recommend reading the previous four articles as shown below before
reading the new article:
Second Article: The Sembeti Restaurant services articleThird Article: Other Services article
Fourth Article: Services provided by business partners
If you are a travel
agent or tour operator serving business travelers and tourists arriving from
East and Central African Countries than there is a need to explore a
possibility of doing business with the Amariah Hotel and Apartments Ltd. Before
we discuss modalities of doing business, it is imperative that we give you a
brief explanation with regard to our vision, mission, our target customers and
services provision
1.
OUR VISION
As a boutique hotel, the Amariah will
continue to have its own characteristics which will distinguish it differently
from the competition. The emphasis will be to provide exceptional excellent
services to target customers
Therefore the Mission statement of the Hotel
reads as follows:
To be the leading boutique
hotel service provider in Tanzania
2.
OUR MISSION
To be able to realize the hotel vision, the
management must focus on identifying target markets and strive all the time to
provide services that meet needs of target customers
Bearing the foregoing in
mind, the mission statement of the Hotel reads as follows:To provide excellent boutique hotel service that meets needs of target customers
3.
AMARIAH HOTEL TARGET
MARKET SEGMENT
The management of Amariah Hotel & Apartments Ltd has
identified the following Market Segments
3.1 Tourists from Europe and Africa
This market segment comprises tourists from European countries
including Germany, Italy, Poland and France and Scandinavian countries
With regard to Africa, the hotel will focus on tourists coming
from East Africa and South African countries
3.2 Business Travelers
This market segment comprises visitors who come to Tanzania to
attend conferences, exhibitions, UN agencies meetings and other International organizations
gatherings
The segment also includes business executives who visit Dar es
Salaam to make follow up of clearing and forwarding activities at the port.
Traders who come to Dar es Salaam on procurement missions also are targeted by
the hotel
4.
TARGET CUSTOMER’S
PROFILE
The Hotel’s target customer’s profile is as follows:
4.1 The
age, gender, occupation and Socio-economic of the Amariah Hotel’s customers are
as follows:
·
Gender: Both
Males and Female
·
Age: 40-60
years old
·
Occupation: Professionals,
Business persons, Senior Citizens
·
Social –Economic group: Middle
Income
4.2 The specific needs and
wants of the group
·
Magnificent
rooms with amenities befitting their status
·
Delicious
foods and variety of beverages
·
First
class transport service within city centre as well as to the airport
4.3
Customer’s choice of Amariah Hotel and Apartments services
·
Accommodation
services
·
Restaurant
services
·
Transport
service
5.
WE ARE LOOKING FOR
TRAVEL AGENTS AND TOUR OPERETORS
Does this sound like
you?
·
You are either a travel agent or tour
operator offering services to business travelers or tourists coming from
European countries
·
Your customers’ profile is more or less
similar to our customers’ profile
·
You want to grow your business and so
you need a sort of hotel that its business is also growing
·
You are looking for a hotel that can
provide services that satisfy your customer’s needs
If that’s you, then
the Amariah hotel services that have been explained in our previous articles might
be a fit.
What do the Hotel services include?
The services are as
follows:
·
Accommodation
·
Restaurant
·
Other variety of services
·
Services provided by business partners
Accommodation
The City Centre Amariah Hotel and the Mikocheni branch
have a total of 30 fully air conditioned, en-suite beautifully decorated rooms,
equipped with all the comforts guests need during their stay. They can choose
between Mini Suite, Executive, Double, Single, Twin and Triple rooms, all of
which cater to the requirements of the modern traveler.
The Hotel is uniquely designed to provide a luxurious and
relaxing environment with specially selected fabrics and finishes, offering
guests a unique atmosphere to unwind and reconnect. This exclusive design style
truly distinguishes our property and sets us apart for offering a more custom
experience during guests stay.
Our spacious and stylishly presented rooms provide a
spacious environment to work and relax with various in-room amenities which
include tea and coffee making facilities, mini-bar, LCD Flat screen TV with
Satellite channels, safe box, complimentary Wi-Fi high-speed internet access ,
wakeup call on request and 24 hour room
service which will add to guest’s comfort.
Service Provision Result:
Visitors will always think of the Amariah Hotel accommodation service comfort when
they come to Dar es Salaam.
Restaurant Services
Located on the
First floor with access from main hotel entrance, Sembeti restaurant is the new
trendsetter for modern contemporary International and Local cuisines in Dar es
Salaam. The restaurant defines the conceptualization of fresh top quality food,
warm prompt service and active lively ambience, bringing guest an elevated
dining experience.
The Sembeti
restaurant is a relaxing place to enjoy your meal and drinks. For the people
who are looking for the light snacks, that is the place to be. An inclusive
continental breakfast is provided to guests.
The restaurant has
been designed to provide unobtrusive intimacy for those wishing privacy and the
flexibility to accommodate family and larger groups of which guests may choose
from the array of international and local fine cuisines. All reflect dining
excellence, with only the best local and imported ingredients, including fish
caught locally the same day.
Our Sembeti
Restaurant in city center is better known for its diverse breakfast and Dinner
menu complimented with its relaxed environment. A la carte service in the rooms
available 18 hours a day and the Restaurant is perfect for
'breakfast-on-the-go' or a business meeting or a more relaxed weekend leisurely
breakfast.
The restaurant is
the ideal meeting place for guests to enjoy their meals in a cozy and relaxed
atmosphere. Our menu is designed to cater to all types of travellers and
encompasses a wide variety of local and international cuisines, specializing
in: - Continental and International Cuisine - Traditional Tanzanian dishes -
North and South Indian Cuisine - Exotic Chinese Cuisine - Italian dishes Be it
breakfast, lunch, dinner or just a snack, with this extensive variety, you will
be spoilt for choice!
You can dine and
drink with locals and business/leisure guests and choose from the à la carte
menu of international favorites and light tasty dishes.
A business meeting
in our restaurant will be a part of your success. The services provided by our
staff are high-graded and you're welcome to discover the tradition at our Sembeti
Restaurant
Service Provision Result: Customers always think
of Sembeti Restaurant service
Other Hotel Services
·
Room Service
Enjoy
18 hour room service available at your request …..Choose from inviting
breakfast menus, elaborate lunch and dinner treats or tasty snacks and a wide
variety of beverages. 18 hour dining for guests wishing to relax and enjoy
their meal in the privacy of their room or suite…. Every room is equipped with
a special 18 hour in-room dining menu within the Room Information Pack,
allowing you to order your meal at your convenience!
·
Outside
Catering Services
We provide top quality catering services at
affordable prices and incredible food that will have your guests talking. Our
food is our business. Each client is uniquely important to us. We work closely
with our customers to ensure every detail is correct. Our aim is to deliver
customer satisfaction through high quality food, and top class service, at
competitive and affordable prices.
·
Free
High-Speed Wi-Fi
To ensure you get
effortless Connectivity, Free high-speed wireless internet access is available
free of charge for all guests who would wish to surf the net with their
laptops, smart phones or tablet at an amazing speed anywhere on the entire
property including their rooms and any public place, making sure our esteemed
guests work and stay in touch with family and friends.
·
Guest
Feedback On Satisfaction
Our goal at
Amariah Hotel is 100% guest satisfaction, which we guarantee. If you aren't
satisfied with something, please let us know during your stay and we'll make it
right and try to improve as soon as possible. We have placed Guest Feedback
cards on every room so that you can easily get in touch with us.
·
Transportation
We offer a variety of transport services
designed to make your stay in Dar Es Salaam one to remember. Stay active and be
sure to talk to our friendly staff about arranging for transportation, booking
a safari adventure, 18 hour taxi service, Ferry and Airport pick-up and Drop
Offs. The hotel concierge will be more than happy to arrange your transfer
which you may require - for to and from the airport routes, shopping, meeting,
dining or nightlife. In case you need this service please specify when you are
making a reservation and we will contact you for further arrangements.
·
Laundry
Services
Amariah Hotel
offers laundry services upon request by the client at the most affordable
price. Laundry items are picked before 10:00am every morning and returned
before the same day, Dry cleaning items however take 24hrs to be returned. All
shirts, blouses, socks, underwear, pants and other pieces of clothing handed in
before 20:00 will be returned fresh and clean that same evening.
·
Meeting
Space
We understand how important it is to have a
quiet place to meet with colleagues and discuss work related matters. That’s
why at Sembeti Restaurant our guests can use the place as a Meeting Room, with
stylish board partitions, in a separate part to ensure complete privacy.
Meeting room package is based on a minimum of 30 guests. The package includes
Access to stylish and secluded meeting rooms from 10am – 6pm, Use of in-room
large screen smart LED TV or data projector with screen, Flip chart, pens and
stationery, Unlimited tea, coffee and bottled water, Working buffet lunch,
Complimentary wireless internet . Please contact us for further details about
scheduling a meeting space at out Hotel.
Service Provision Result: Visitors will always
think of the Amariah Hotel variety of services when they come to Dar es Salaam.
6.
JUST CALL US
If you need more
information regarding modalities of doing business with the Amariah hotel, I’d
love to talk with you to see if our services are a fit.
For consultation and information about Amariah
hotel, please call me on phone number +255 682 797 334 or contact me at eduardoamri@amariah.co.tz
